Resume: Case Manager
Position Level:
II
Describe Your Ideal Job:
Seasoned professional seeking supervisory position in program that provides individualized foster care placement and residential services for individuals of all ages with multiple diagnoses including mental illness, mental retardation and developmental disabilities.
Experience:
HCS CASE MANAGER SUPERVISOR Empowerment Options 1/2008 - Present
Major Functions: Responsible for case manager department providing oversight of Case Manager documentation required by Home and Community Base Services guidelines to ensure service delivery to individuals diagnosed with mental illness, mentally retardation, developmental disabilities, at risk youth and homeless. Built department from 2 to 3 case managers by increasing consumer enrollments, addiing Internet usage, analyzing and coordinating Level of Need assignments through Department of Aging and Disability Services; training facilitator for Case Managers providing instruction on Inventory of Client and Agency Planning (ICAP), ICAP Scoring, Mental Retardation/Related Conditions, Individual Service Plans, Individual Plan of Care, Home and Community Based guidelines, program reviews, residential placement coordinator; quality assurance for DADS survey readiness. Developed coordination and tracking of Behavior Management Programs/Psychotropic Medications/Review of Restraint Risks; face to face contacts and timely receipt of revenue; and timely program reviews, timely submission of all documentation and oversight of timely service delivery for department. Conducts Performance Reviews and regular job development strategies.
HCS CASE MANAGER/FACILITY INVESTIGATOR D&S Residential Services 6-/2006 – 12/07
Major Functions: Facilitates, plans, schedules, coordinates, develops Individualized Service Plans and Individualized Plan of Care and monitors implementation of all program services, including Home/Community Based Services for foster care and group home environments, Supported Home Living and Texas Home Living waiver and non-waiver services for mentally retarded, developmentally disabled individuals of all ages. Maintains regular contact providing informal counseling to individuals and the individual’s family. Responsible for training staff in Behavior Management Programs for identified maladaptive behaviors. Facilitates annual and, as needed, Interdisciplinary Team meetings evaluating individual’s ongoing need for services. Prepares comprehensive, monthly program evaluations and quarterly reviews determining individual’s progress/lack of progress toward goals and independence. Reviews and assures compliance with all program standards. Conducts admissions, transfers and discharges. Serves as Facility Investigator for serious, critical incidents submitting interviews, evidence collection and conclusions to state authority.
CASE MANAGER/QMRP BRASS 2003-2005
Major Functions: Provided case management working under Supports for Community Living program standards including all waiver and non-waiver services for mentally retarded/developmentally disabled individuals of all ages. Planned, organized, scheduled, coordinated and facilitated annual and, as needed, interdisciplinary team meetings; developed and monitored distribution of annual Individual Support
Skills:
PROFESSIONAL ATTRIBUTES:
Greatly experienced and knowledgeable in foster care services, and residential support services utilizing a wide array of community resources through the Home and Community Based Services, a Medicaid waiver program; Texas Home Living; and, General Revenue. Serves a diverse client base with multiple diagnoses in mental illness, mental retardation, developmental disabilities and at-risk youth by providing coordination of services and links to resources. Highly skilled in management, leadership, and job development as Supervisor of 3 Case Manager. Provides quality assurance; application of regulatory guidelines and technical analysis of guidelines. Highly skilled in the development of Individual Support Plans, program reviews and the coordination and implementation of Behavior Management Programs. Presents strong abilities in relating to the needs of others. Works competently with individuals, families, colleagues, and community professionals while collaborating to provide continuity of care and an enhanced quality of life. Able to effectively teach individuals with a vast array of learning styles. Able to prioritize high caseload; coordinate crisis intervention while balancing direct services with paperwork requirements. Works well with state and local organizations to access resources.
SELECTED PROJECTS:
-Most recently coordinated foster care services for individual with mental illness, challenging behaviors and mental retardation providing links to health insurance programs, supported employment services, continued educational services, a psychologist for behavioral intervention, and natural support network for respite.
-Aided in the creation of and served in Feed the Homeless program
-Developed departmental strategies to increase consumer enrollments, add residential services/revenue growth, instituted departmental Internet and electronic standardization of consumer files and resources.
-Coordinated and monitored implementation of community resources and services to resolve housing and multiple family issues and to create a safe foster care environment for individual with mental illness and mental retardation, provided training/counseling to family regarding behavioral intervention strategies.
-Conducted facility investigations of reported serious, critical incidents involving mentally retarded/developmentally disabled individuals and submitted conclusive reports to Adult Protective Services.
Education:
BBACHELOR OF SCIENCE: University of Houston-DT 2003
Fields of Expertise:
Interdisciplinary Studies with specialization in Psychology
Certifications:
Conducting Serious Incident Investigations-Dept. of Labor
Preferred Work Schedule:
As needed
Desired Location:
Austin, TX
Desired Compensation: $40,000
Willing To Relocate: No
Languages Spoken: English
Duration Options: Full Time
Contact Info for this Resume or C.V.
Pamela Killian
1900 B Prairie Knoll Ct.
Austin
Tx
78758
Email:
