Experience:

Social Services Manager

•  Reconstructed the struggling financial assistance program into one that responds to individuals holistically with comprehensive case management; assessed and set direction for redeveloped vision and mission
•  Recruited, trained and supervised Case Management and Administrative contractors and volunteers, as well as provided consultation and education to various existing staff
•  Coordinated Gateway services offered by various other programs; when necessary referred individuals to other agencies
•  Responded to high pressure situations involving staff, contractors, volunteers, and clients
•  Assessed financial needs where appropriate and distributed funding; maintained program budget

Case Manager

• Facilitated the distribution of over $250,000 to more than 1,000 Caritas clients
• Advised clients of basic eligibility requirements for rent and utility assistance, clarified problems, identified short-term goals for change
• Provided referrals to other Caritas programs and outside social services agencies in order to assist clients in developing solutions to problems
• Advocated for clients with property management, mortgage and utility companies, equipped with knowledge of legal rights and regulations
• Managed case data by documenting client records in a computerized database; prepared and maintained accurate department reports

Client Support Assistant (part time, in addition to Case Manager position)

• Coordinated Money Management, Smart Shopping, Energy Conservation, and Personal Power classes for clients engaged in Case Management
• Supported the Education Program clients by being first point of contact after referral from Case Manager
• Reviewed and updated individual education plans

Administrative Support

• Interacted with and solved problems for students, faculty, staff, and members of the community
• Demonstrated flexibility and time management in a fast-paced environment while coping with rapid and unforeseen changes
• Maintained files and records; processed documents and records; gathered data; prepared reports; conducted inventory; reviewed and posted payroll; coordinated bi-annual faculty evaluations
• Utilized extensive knowledge of computer software in order to provide assistance with payroll, program file maintenance and marketing/publicity
• Trained and supervised other employees in a variety of tasks