Thursday 26-Feb-09 12:00 PM to 1:30 PM CST

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Region: Central Texas

Austin Community College Highland Business Center - Room 103.6

5930 Middle Fiskville Road
Austin TX 78752 USA
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Phone: (512) 223-7051
Fax: (512) 223-7208

Speaker Janet Hedrick, CRE

Event Description

This is an AFP webinar hosted by ACC CCBNO

About the Event

The session will examine donor relations from a marketing perspective and will describe the interactions with the donor, including acknowledgement, recognition and stewardship, as a series of "touchpoints." With this approach, donor relations becomes the management of those interactions or touchpoints. The session will outline specific ways that touchpoints can be planned and managed and how the individuals involved with the donor, both in the development office and beyond, can participate in "touchpoint" management. "Donor Touchpoint Management" expands donor relations beyond the scope of acknowledgement and recognition and describes "everything that happens between asks."

Learning Objectives

Participants will learn:

What "Donor Touchpoint Management" means and how the term redefines donor relations
How to plan and manage "touchpoints" with donors
How to involve members of the development staff and others in the organization - including leadership volunteers - in planning and implementing "donor touchpoint management"
Ways to expand their existing donor relations programs by using the "donor touchpoint management" approach

Comments

Cost: Free to AFP Members ($10 for non)

For interested registrants outside of Austin, you may want to check with your local AFP chapter or management assistance center. Program is being coordinated through AFP website. Direct all questions to AFP.

Attachments


Event Contact	Event Coordinator
Karen Garbaccio	Candyss Bryant
(512) 223-7051	(512) 223-7051
(512) 223-7208 FAX	(512) 223-7028 FAX

AFP - Webinar: Introducing "Donor Touchpoint Management" - A Marketing Approach to Donor Relations

Thursday 26-Feb-09 12:00 PM to 1:30 PM CST

Speaker Janet Hedrick, CRE

Biography

Janet Hedrick, CFRE, has over thirty years of experience as a consultant and development professional. She is a senior associate in the Washington, D.C., office of Bentz Whaley Flessner and is an active member of AFP and the Association for Healthcare Philanthropy (AHP). She is a frequent presenter at conferences and is the author of Essentials in Effective Donor Relations, scheduled for publication in early 2009.