Thursday 9-Oct-08 9:00 AM to 12:30 PM CDT

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Reserved: 5

Region: Central Texas

Austin Community College Highland Business Center -- Room 103.2

5930 Middle Fiskville Road
Austin TX 78752 USA
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Phone: (512) 223-7051
Fax: (512) 223-7210

Speaker Michael Dore

Position: President
Company: MSD Consulting

Event Description

Process Management -- Introduces and explains the concepts, techniques and approaches to process management. It steps through process Assessment, Analysis, and Improvement by showing how to identify an organization’s core and key processes and explaining a methodology for continually improving the most important processes. The presentation discusses the characteristics of a good process and describes the benefits of managing an organization’s processes through benchmarking, mapping, and root cause analysis.

Attachments


Event Contact	Event Coordinator
Candyss Bryant	Candyss Bryant
(512) 223-7051	(512) 223-7051
(512) 223-7210 FAX	(512) 223-7210 FAX

www.nonprofitaustin.org

Process Management

Thursday 9-Oct-08 9:00 AM to 12:30 PM CDT

Speaker Michael Dore

Position: President
Company: MSD Consulting

Biography

Michael S. Doré specializes in strategic planning and management, process improvement, qualitymanagement, and marketing. He holds an MBA in Management from the University of Maryland.

Mr. Doré is president of MSD Resources. He was formerly a senior consultant with the IBM Consulting Group and was manager of quality for the $3 billion, 17-country IBM Latin America business unit. He also held other key domestic and international management positions at IBM in marketing, finance, planning, and business practices.

Mr. Doré has worked extensively with non-profits in the Austin, Texas area, developing business and strategic plans. He has worked with Habitat for Humanity, Any Baby Can, BiG (Businesses Invest in Growth), Prevent Blindness Texas, Mobile Loaves and Fishes, and Texas Catholic Radio.

In January of 2003 he wrote a book on strategic planning called Strategic Thinking within Nonprofits. In September he will publish another called Strategic Thinking within Your Company. He has developed a methodology for strategic planning for communities or cities. He has consulted with clients in the pharmaceutical, oil, health, financial, banking, computer, energy, investment, nuclear, protein, and beverage industries.

Mike has led seminars and managed projects or training for more than 2000 executives and professionals in strategic planning, process management, quality management, marketing, and transformational leadership. He has consulted and taught for five years for the American Management Association.

He teaches Strategic Management and Operations Management in the St. Edward’s University MBA and New College programs in Austin, Texas. He teaches courses in Strategic Planning and Quality for the National Graduate School. He presents monthly for Austin Community College's Center for Community-Based and Nonprofit Organizations, and leads seminars for the University of Texas Professional Development Center.

Mike has managed a market-driven business process re-engineering project at the American Bible Society and has taught business process re-engineering to a major division at Coca-Cola. He developed and taught courses to a major Wall Street bank in strategic planning, process management, quality management, and marketing. He led major go-to-market efforts for IBM Latin America as a consultant, and facilitated hundreds of customer workshops for the Texas Utilities Corporation (TXU).